Account control
Delete your Fiyago account
You can delete your Fiyago Beta account in the app, or request deletion by email if you cannot use the app. This website does not ask for your password.
Delete in the app
- Sign in to the Fiyago account you want to delete.
- Open Settings → Your account → Delete account.
- Read the explanation, then select Continue.
- Confirm with Delete my account. If prompted, enter your password in the app to reauthenticate.
- Wait for Fiyago to confirm deletion. If it cannot confirm the result, use its Check deletion action; do not assume the account was deleted.
If you own a Household with another active member, first open Household settings and transfer ownership to that member, then return to Delete account.
Request deletion by email
Email support@fiyago.com with the subject Fiyago account deletion request. Send it from your Fiyago account’s email address where possible and say that you want your account and associated Personal cloud data deleted.
If you cannot access that inbox, explain this so we can discuss how to verify ownership. We may need to confirm your identity and resolve Household ownership before completing the request. Sending an email does not itself delete the account; we will confirm the outcome.
Never send your password, verification codes or reset links.
What is deleted and what remains
- Your account and Personal cloud library, ratings, series history and preferences are removed.
- Another member’s Personal library and private ratings are not changed.
- Shared Household content remains where another legitimate member retains access, with your historical attribution cleared where appropriate. Households with no other member retaining legitimate access are removed.
- Guest libraries, exports and copies on other devices are not remotely erased. The app clears its account-scoped local data after confirmed deletion; other offline copies may need local removal.
- Security logs, provider backups and necessary support records can outlast active account deletion as described in our privacy notice. Resolved support/deletion correspondence is retained for up to 90 days, unless needed for an unresolved dispute or legal obligation.
We respond to data-rights requests without undue delay, normally within one month. If verification or a legally permitted extension is needed, we will explain.